Many organisations pay “lip service” yet fail to deliver a memorable customer experience. Some get it somewhat right, some of the time. Only a handful are able to consistently get it right.
The reason is that nobody has clearly DEFINED the MEASURABLE DELIVERABLES that ALWAYS result in great service.
This presentation will give you a simple, easy to understand and immediately implementable system to DRAMATICALLY improve service delivery. Add to this a 21-Day follow up program to drive home the 7 Steps and you have a winning formula for service excellence.
The presentation incorporates sophisticated visuals, humorous anecdotes, hard-hitting facts and relevant case studies. Most importantly, we utilise an acronym of the word SERVICE to introduce SEVEN PRACTICAL, MEASURABLE DELIVERABLES to improve service.
Most Importantly, Sustainable Service Delivery can only happen if there are significant shifts in attitude. The presentation covers self – management skills and practical motivation techniques to achieve sustainable behavioural change.